Return Policy

What items are returnable?

  • Within 14 days of receipt of your shipment
  • In original condition
  • Unused and re-saleable
  • In the original packaging

 

What items are non-refundable?

  • Free gifts or items that do not meet the above criteria

 

Are there any charges for return?

  • There is no charges for return
  • Original shipping charges is non-refundable
  • You are responsible for return shipping charges

 

How do I return?

  • Contact us at support@ig-gifts.co.uk
  • Tell us the reason for return. If it is something we can help with to avoid a return we will do so.
  • We will then send you full return instructions and address 
  • Once we receive the returned item we will refund your payment.

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
  • Once your request is approved, then your refund will be processed, and a credit will automatically be applied to original method of payment at the moment the product arrive to our warehouse.

 

To process a return please email us at support@ig-gifts.co.uk